FAQ
Frequently Asked Questions
How do digital downloads work?
Digital downloads are delivered instantly. After checkout, you'll get a confirmation email with a download link — the file is also available in your account under Order History. Download links stay live for 60 days.
Digital items are final sale — no refunds or exchanges once the download is accessed. Please double-check your order before purchasing.
Do you ship internationally?
United States only, for now. We ship to all 50 states, including Alaska, Hawaii, and U.S. territories. International shipping is on the roadmap but not live yet.
How long does shipping take?
Most orders ship within 1–2 business days and arrive in 3–7 business days after that. Larger items (rugs, tables) may take a day or two longer to leave the warehouse.
You'll get a tracking number by email the moment your order ships.
Free U.S. shipping on orders over $75. Under $75, flat-rate shipping is $6.99.
Can I track my order?
Yes. As soon as your order ships, you'll get an email with a tracking link. You can also log into your account and check the status of any order there.
If you haven't received a tracking email within 3 business days of placing your order, check your spam folder — then email us at hello@luxedemaison.com and we'll sort it.
What if my item arrives damaged?
Email us at hello@luxedemaison.com within 48 hours of delivery with:
- Your order number
- Photos of the item
- Photos of the packaging (including the box)
We'll send a replacement or a full refund. No return required for damaged items in most cases — we'll tell you if we need it back.
Do you restock sold-out items?
Sometimes, but no promises.
Our collections are curated — some pieces are here for a season, some stay longer, and a few disappear when the story changes. If a specific item is sold out, the Notify Me button on the product page will email you if it comes back.
The best way to catch a piece before it goes: subscribe to our email list. New collections and restocks land there first.
Still have a question?
Email hello@luxedemaison.com — we usually reply within 2 business days.