Returns & Exchanges

Refunds & Exchanges

We want you to love the room you build with us. If a piece doesn't work, here's how it goes.

30-day return window

You have 30 days from the delivery date to request a return.

What we can take back

Items must be unused, unwashed, and in original packaging with all tags attached. Please repack carefully — items damaged in return transit due to poor packing may not be eligible for full refund.

Final sale (no returns)

  • Digital downloads
  • Clearance and marked-down items
  • Personalized or custom items
  • Opened or used items

How to start a return

  1. Email hello@luxedemaison.com within 30 days of delivery with your order number and reason for return.
  2. We'll reply within 2 business days with a return authorization and the correct return address.
  3. Ship the item back within 7 days of receiving your authorization.
  4. Once the return is received and inspected, we'll refund your original payment method within 5–10 business days.

Please do not ship returns to us without an authorization — we can't guarantee refund on unauthorized returns.

Who pays return shipping

You pay return shipping for change-of-mind returns, wrong size/color, or "it didn't work in my space."

We pay (or ship a replacement, or refund without requiring return) if:

  • The item arrived damaged
  • The item is defective
  • We shipped the wrong item
  • The item is significantly different from the listing

For damaged or defective items, email us within 48 hours of delivery with photos of the item and the packaging. This helps us make it right fast.

Refunds

Refunds are issued to the original payment method within 5–10 business days of us receiving and inspecting the return. Original shipping charges are non-refundable unless the return is our fault.

Digital downloads

All digital downloads are final sale. Because of the nature of digital delivery, we cannot offer refunds or exchanges once the download has been accessed.

Exchanges

We don't do direct exchanges — it's cleaner for both of us. Return the original for a refund and place a new order for what you actually want.

Questions

hello@luxedemaison.com — we'll get back to you within 2 business days.